Frequently Asked Questions
✨ What makes The Perfect Towel™ so perfect?
We don’t just call it perfect to be cute. It earned that title. Here’s why our customers are ditching their crusty old kitchen towels and upgrading to The Perfect Towel™:
💧 TruWoven™ Fabric — Our Secret Sauce
Tightly woven for maximum surface contact, this microfiber magic wipes, absorbs, and cleans like a dream. It’s the Beyoncé of towels.
Super Absorbent: Holds up to 7x its weight in water.
Dries Lightning Fast: No mildew. No musty funk.
Just Add Water: Effective even without chemicals — perfect for messy kitchens and lazy cleaning days.
🧸 Soft AF, Tough as Hell
Gentle enough for your wine glasses. Strong enough for whatever your kid spilled. Wash after wash, it keeps showing up.
🔥 The Little Details That Make It Big
Size: 18” x 24” — big enough to actually dry stuff.
Finished Bound Hem: Because frayed is not fabulous.
320 GSM Fabric Weight: Plush but practical.
♻️ Eco-Friendly & Sustainable
Made from 88% post-consumer recycled polyester and 12% polyamide. Good for you and the planet.
🇺🇸 Designed & Printed in the USA
Made with pride, sass, and a little bit of attitude — just like you.
😎 100% Happiness Guarantee
We believe in love at first wipe. If you’re not obsessed, send it back. No guilt. No eye-rolls.
⏰ When will my order ship?
We process orders Mon - Thurs. and usually get it out the door same day, but can take up to 3 days. Because our warehouse is located in the middle of the U.S. orders usually show up within 3 to 7 days.
International shipments can take up to 14 days to arrive. But hey, good things are worth the wait!
👏 Do you have a guarantee?
You bet! You’ve got 100 days to love it—or send it back. No stress, no worries. We just want you happy!
📫 How do you ship orders?
We often use USPS, but will ship via UPS (or like) depending on the size and weight of your package.
🚚 What's your shipping policy?
Shipping is FREE in the continental U.S. when your order is $65+ (after discounts).
Orders under $65? Shipping is calculated based on your cart contents.
We ship from our Texas warehouse within 1–3 business days.
Transit time is usually:
U.S. Orders: 2–5 days after shipment
International Orders: 7–10 days after shipment
You’ll get a shipping confirmation email with a tracking link as soon as it ships.
If your tracking link shows a label was created but no movement, give it 24–48 hours — it’s likely packed and awaiting pickup.
Still have questions? Just email us at Hello@TwistedWares.com. We’re real people and we’re happy to help.
🚚 How much does shipping cost?
Shipping within the U.S. starts at about $3.
Spend $65+ (after discounts) and shipping is on us — within the continental U.S.
📦 Is the price shown in the package?
Nope. We don’t include prices in the package — your secret's safe with us.
🛍️ Where can I find Twisted Wares® locally?
Email us at Hello@TwistedWares.com with your zip code and we’ll send you a list of retailers nearby.
💔 What if I get something damaged or defective?
Ugh, we hate that for you. Email us with your order info, a quick description, and pics if you can.
We’ll sort it out fast with either a replacement or refund.
📬 My order was returned to sender — now what?
Contact us with your order number and updated address.
We’ll reship once the original comes back to us.
If the return was due to an incorrect or undeliverable address, we’ll offer a refund (minus shipping) or reship - just note that a second return means the customer covers the next round of shipping.
Please double-check that shipping info before clicking "buy"!
📦 Do you offer wholesale?
Yes, and we'd love to work with you!
[LINK TO WHOLESALE APPLICATION]
Questions? Email Office@TwistedWares.com
🤦♀️ Forgot to apply a discount code?
Don’t panic. Email us with your code and we’ll see what we can do to retroactively apply it or offer you another option.
📞 Can I call customer service?
We don’t currently offer phone support — but you can reach us at Hello@TwistedWares.com and we’ll be happy to help.
🔄 How do I exchange something?
Email us at Hello@TwistedWares.com within 100 days and tell us what you’d like to exchange.
We’ll even cover return shipping. Allow 5–7 business days for processing.
🛒 I can’t check out! Help!
Please email us and let us know:
What device and browser you’re using (e.g., iPhone + Safari),
Any error messages you saw,
And where in the checkout you got stuck.
We’ll troubleshoot with you so you can snag your sass ASAP.
❌ Can I cancel an order after it’s processed or shipped?
If your order has already shipped, it can’t be canceled. But:
We can send you a pre-paid return label, or
You can refuse delivery and we’ll refund you once it comes back.
🧵 What are The Perfect Towels™ made of?
Our towels are made of 88% recycled polyester and 12% polyamide.
Super absorbent. Crazy durable. Soft AF.
📪 My package is lost. What should I do?
- Email us at Hello@TwistedWares.com within 30 days of your expected delivery date.
- We’ll investigate with the carrier — give us 7 biz days.
- If it's confirmed lost, we’ll either:
Replace it for free, or Refund you, including shipping.
Note: Packages marked “Delivered” aren’t eligible unless there's no activity on tracking for 7+ business days.